Privacy Policy

This policy explains what Majhi Sawari ("we", "us", "the App") collects when you use our customer or driver app, why we collect it, and who we share it with.

1. What we collect

To create your account: your name, phone number (verified by OTP), and, for customers, an optional address and photo.

To match and complete a ride: your live location while the app is open and a ride is active, your pickup and drop points, and ride history (fare, route, timestamps).

To verify drivers: Aadhaar number and photo, driving licence, vehicle registration certificate (RC), a profile photo, and vehicle details. These are reviewed manually before a driver account is approved.

To process payments: your chosen payment method and, for online payments, the transaction reference returned by our payment processor (Razorpay). We never see or store your card number, UPI PIN, or bank credentials — Razorpay handles that directly.

Automatically: device notifications token (to alert you about ride status), app language preference, and basic diagnostic information if the app crashes.

2. Why we collect it

• To let customers and drivers find each other and complete a ride.
• To calculate fares, process payments, and keep a ride history for both sides.
• To verify that drivers hold genuine, valid documents before they can accept rides.
• To send you ride-status notifications (driver assigned, arriving, ride completed, payment received).
• To respond to support tickets and safety reports.
• To calculate driver ratings and earnings.

3. Who we share it with

• The other party in your ride — a driver sees the customer's name, phone number, and pickup/drop; a customer sees the assigned driver's name, phone number, vehicle, and rating.
• Razorpay, our payment processor, for any online (UPI/card) payment — governed by Razorpay's own privacy policy.
• Google, for maps, location search, and push notification delivery.
• Law enforcement or government authorities, only if we're legally required to.

We do not sell your personal data to advertisers or third parties.

4. Trip sharing

If you choose to share a ride via a link, whoever holds that link can see the ride's live status, driver name, vehicle, and approximate location for the duration of that trip — never your phone number or the pickup verification code (OTP).

5. How long we keep it

Ride history and account details are kept for as long as your account is active, plus a reasonable period afterward for accounting, dispute resolution, and legal compliance. Driver verification documents are retained for as long as required by applicable transport regulations.

6. Your choices

• You can edit your profile details at any time from within the app.
• You can switch off location access, but doing so will prevent the app from functioning during a ride.
• You can request account deletion by contacting us below — some ride records may be retained where we're legally required to keep them.

7. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for Majhi Sawari can be reached at:

Email: support@majhisawari.com
Address: Yeola, Maharashtra, India

8. Changes to this policy

We may update this policy as the app evolves. Material changes will be reflected here with an updated date at the top of this page.

9. Contact

Questions about this policy: support@majhisawari.com